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Conditions of Use
Conditions of Use


§1 By sending the order, the Buyer confirms that he/she is an adult and fully legally capable of contracting.

§2 Our offers shall be non-binding and subject to delivery by our own suppliers. An entitlement of the Buyer to any order quantity shall not apply. Compensation in the event of late delivery shall be excluded, in so far as no gross negligence exists on our side. The acceptance of your order shall be effected by dispatch of the goods. The order confirmation dispatched via the Internet when you ordered shall still not be an acceptance of contract.

§3 You will receive your ordered goods - if currently in stock - within 7 working days, but in any case as quickly as possible. If we should request a deposit or advance payment, the delivery dates may be postponed. In the event of non-compliance with the delivery date, you shall be entitled to terminate the contract in writing. Claims for compensation for delay or non-compliance shall be excluded, in so far as no gross negligence exists on our side.

§4 If it should ever happen that an ordered item does not correspond to your wishes, you have 14 days' time from receipt to return it. The prompt return shall suffice for compliance with the deadline. A justification for the return shall not be required. In the event of the valid exercising of this right of return, compensation may be claimed in the case of impairment of the goods. This shall not apply if the impairment of the goods is attributable exclusively to their examination - as would have been possible for you in the pharmacy, for instance. In addition, you may avoid the obligation to compensation, if you do not put the goods into use as an owner and refrain from everything that impairs their value. If you make use of your right of return, the contract becomes void.

§5 A warranty of 2 years shall apply unless the manufacturer of the product has indicated a specific use-by date on the goods.

§6 The delivered goods shall remain in the ownership of the Seller up to the payment in full. Payment in the trade shall be possible with MasterCard, Eurocard, Visa or AmEx card, by cash on delivery, cash in advance and by direct debit (only applies for customers approved by us with an Apocard). In the case of delivery to other public pharmacies and members of healing professions, payment on account shall be possible. In the event that the periods of credit are exceeded, we shall retain the right to charge interest for default amounting to 5% above the base rate.

§7 The Buyer shall bear the costs of dispatch.

§8 You have to bear the costs of return if the delivered goods correspond to the ones ordered and if the price of the object to be returned does not exceed an amount of EUR 40 or, in the case of a higher price for the object, if you have not yet provided the consideration or a contractually agreed partial payment on the date of the cancellation.

§9 We shall process the personal data disclosed by you solely for the purpose of executing a purchase agreement concluded with us by you. Dissemination to third parties for other purposes shall be excluded.

§10 The law of the Federal Republic of Germany shall apply. The place of performance and legal venue shall conform with the registered office of the pharmacist in Berlin. Deviating terms and conditions of business shall require written confirmation on our part.

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